Refund policy
REFUND & RETURN POLICY
CAN I CANCEL MY ORDER AFTER PLACING IT?
You have 24 hours from the time of purchase to cancel an order. Once this window closes, your order enters processing and can no longer be modified or cancelled. To request a cancellation, contact us at contact@bluesno.co with your order number.
RIGHT OF WITHDRAWAL (EU CUSTOMERS)
In accordance with EU consumer law, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
For hygiene and safety reasons, this right does not apply to opened, used, or unsealed cosmetic products. Only unopened and sealed items in their original packaging are eligible for return under this right.
To exercise your right of withdrawal, contact us at contact@bluesno.co within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item is defective.
HOW DO I REQUEST A REFUND?
Refunds are issued for the following reasons:
- The item arrived damaged or defective
- The wrong item was delivered
- The item is unopened and returned within 14 days (EU withdrawal right)
To request a refund, contact contact@bluesno.co within 14 days of delivery. Include clear photos and your order number. Refund processing times: PayPal: 24 business hours — Card: 7–10 business days. Donations and tips are non-refundable.
WHAT IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
If your order arrives damaged or defective, reach out within 14 days of delivery. Include clear photos on a flat, well-lit surface and your order number. We'll resolve it swiftly.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Opened or used cosmetic products
- Items not in their original packaging
- Gift cards