Shipping policy
SHIPPING POLICY
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
SHIPPING & DELIVERY TIMES
Orders are fulfilled and shipped via Sendcloud from Austria. Estimated delivery times:
🇦🇹 Austria: 2–4 business days 🇪🇺 European Union: 4–7 business days 🇬🇧 United Kingdom: 5–8 business days
Delivery times are estimates and may vary due to carrier delays or high demand periods.
SHIPPING COSTS
Shipping costs are calculated automatically at checkout based on your location. Free shipping is available on orders over €75.
ORDER TRACKING
All orders ship with full tracking. Your tracking number will be sent via email once your order is dispatched. You can track your order directly through the carrier's website.
CUSTOMS & DUTIES
For orders within the EU, no additional customs fees apply. For UK orders, customs duties and import taxes may apply and are the responsibility of the customer. BLUESNO Cosmetics is not responsible for delays caused by customs.
DAMAGED OR LOST ORDERS
If your order arrives damaged or is lost in transit, please contact us within 14 days at contact@bluesno.co with your order number and photos. We will resolve it promptly.
CONTACT
For shipping enquiries: 📧 contact@bluesno.co
Last updated: June 2026